HP 62XL Black/C2P05AE



COMPATIBLE WITH


  • Envy e-AIO 5540
  • Envy e-AIO 5542
  • Envy e-AIO 5544
  • Envy e-AIO 5545
  • Envy e-AIO 5640
  • Envy e-AIO 5642
  • Envy e-AIO 5643
  • Envy e-AIO 5644
  • Envy e-AIO 7640
  • Envy e-AIO 7645
  • OfficeJet e-AIO 5740
  • OfficeJet e-AIO 5741
  • OfficeJet e-AIO 5742
  • OfficeJet e-AIO 5743
  • OfficeJet e-AIO 5744
  • OfficeJet e-AIO 5745
  • OfficeJet e-AIO 5746
  • OfficeJet e-AIO 8040

Troubleshooting - Click each question for details


Simply press the paper feed button. This will stop the lights flashing and you can continue printing as normal.

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Your cartridge is not actually empty. It has been remanufactured and the ink levels cannot be reset. Follow these steps to restart your printing and continue printing until the print quality deteriorates.

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Your cartridge is not actually empty. It has been remanufactured and the ink levels cannot be reset. Continue printing as normal until the print quality deteriorates.

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The working parts of the printer and cartridge are delicate and need to be in the correct condition to function correctly. Sometimes a little dirt or ink can prevent the cartridge from working. Remove the cartridge from the printer and gently clean the gold coloured electrical contacts on the cartridge and the contacts on your printer with some moist tissue. Reinstall the cartridge and attempt to print again.

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Unfortunately your cartridge has developed an electrical fault and will not work. Please return the cartridge to your store for a replacement.

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There may be air trapped in your cartridge’s printhead. Please run a cleaning cycle according to your printer’s instructions and try to print again.

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There may be a small blockage in your cartridge’s printhead. Remove the cartridge and try wiping the printhead from back to front a few times with a moist tissue. You should soon see a black line or a three colour line on the tissue. Reinstall the cartridge and attempt to print again.

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First check to make sure that you have removed the clear clip from the cartridge before attempting installation. If yes, then make sure that your printer is listed in the ‘Compatible With’ section.

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